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Employee Assistance

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  • Employee Assistance Programme
    Commit to supporting your employees...

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Benefits to Employer...

  • Demonstrates a commitment to employee wellbeing
  • Provides advice and support for line managers and supervisors
  • Indicator of overall stress levels within the company  -  an early warning system for areas of concern 
  • Integrates with occupational health and safety strategies
  • Reduces long and short term absence levels
  • Highlights trends and issues such as bullying, harassment or training requirements
  • Helps recruit, retain and motivate your people
  • Increases your reputation as a caring employer and improves staff morale
  • Protects against litigation/compensation claims
  • Receive Quarterly Management Information Reports
  • Help prevent outside issues from impacting on work

Benefits to Employee

  • Supports emotional wellbeing relating to issues such as relationship worries, difficulties at work, bereavement, stress, anxiety and depression
  • Provides practical, legal and financial advice on a whole range of issues including money matters, divorce, parenting, consumer rights, career options and training
  • Helps to prevent work related stress
  • Provides access to confidential telephone Counselling - available 24 hours a day/365 days of the year
  • Option to arrange Face to Face Counselling if required

An Employee Assistance Programme (EAP) helps employers to improve and maintain their employees’ health, well-being and productivity whilst providing the employee with a free, completely confidential telephone support line open 24 hours a day, 7 days a week. EAP can also provide support for managers helping them to manage their staff better when an issue occurs. These issues could include disciplinary or grievance situations, performance issues or how to support an employee having trouble at home.

Key Points

  • No minimum numbers required
  • Low premiums
  • No Tax or N.I. implications for employer or employee

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What our clients say...


FAQ's...and Answers

What is an Employee Assistance Programme?
An employee benefit giving you and your family practical and emotional support for any of life’s challenges. Freephone access 24 hours a day, 365 days to year to qualified professional specialists for resolving personal or work issues. 
Independent, confidential and impartial service.

What type of things will this assist with?
The service will help you to address numerous issues and concerns but these could include: Family or relationship issues, stress at work, legal problems, money or debt worries.

What is the Management Support?
The scheme provides managers with the opportunity to discuss with a trained professional how best to approach employee issues where there is an emotional element causing concern.

What happens if there is a conflict of interest relation to work legal matters?
Employees would be referred back to their organisation’s policies.  If a solution is unable to be found internally, the employee will be referred to ACAS or the Citizens Advice Bureau.

How do you define immediate family members?
The scheme is available to employers, their partners/spouses and any dependants living in the same household.

English is not my first language – are there any other languages spoken?
There are several different languages spoken by the EAP team.  Every possible effort will be made for you to talk to someone who speaks a language that you are comfortable communicating in.

Are the calls recorded?
The counselling calls are not recorded, but legal calls are recorded.


Quotation Request (Employers)

Please complete the short form below and one of our team will be back in touch promptly. Any questions, or if you would prefer, please call us on 01280 851113.


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Employer Registration Form

Please complete the Registration Form below. Any questions, or if you would prefer to complete your registration over the phone, please call us on 01280 851113. Alternatively you can print out the Registration Form and return to us by post, fax or email. Or if you are looking to register for a Self Administered Scheme please complete our Self Administered Scheme Order Form

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