An Employee Assistance Programme (EAP) helps employers to improve and maintain their employees’ health, well-being and productivity whilst providing the employee with a free, completely confidential telephone support line open 24 hours a day, 7 days a week. EAP can also provide support for managers helping them to manage their staff better when an issue occurs. These issues could include disciplinary or grievance situations, performance issues or how to support an employee having trouble at home.
What is an Employee Assistance Programme?
An employee benefit giving you and your family practical and emotional support for any of life’s challenges. Freephone access 24 hours a day, 365 days to year to qualified professional specialists for resolving personal or work issues. Independent, confidential and impartial service.
What type of things will this assist with?
The service will help you to address numerous issues and concerns but these could include: Family or relationship issues, stress at work, legal problems, money or debt worries.
What is the Management Support?
The scheme provides managers with the opportunity to discuss with a trained professional how best to approach employee issues where there is an emotional element causing concern.
What happens if there is a conflict of interest relation to work legal matters?
Employees would be referred back to their organisation’s policies. If a solution is unable to be found internally, the employee will be referred to ACAS or the Citizens Advice Bureau.
How do you define immediate family members?
The scheme is available to employers, their partners/spouses and any dependants living in the same household.
English is not my first language – are there any other languages spoken?
There are several different languages spoken by the EAP team. Every possible effort will be made for you to talk to someone who speaks a language that you are comfortable communicating in.
Are the calls recorded?
The counselling calls are not recorded, but legal calls are recorded.